Inside Sales Representative (HTV & Fluids-Silanes)

Career Opportunity


The Inside Sales representative is responsible for acting as a liaison between the outside sales representatives and current customers.


Akron, OH

Employment Type

Full-time, Direct Hire

  • Handle current buying accounts and new account calls that are not budgeted, targeted, or key accounts.
  • Technical interface with the customers. Aid in product assistance with customer and potential customer applications.
  • Provide notification to customers of specification changes to existing products.
  • Enter requests into Request Manager (Regulatory, PDR, surveys, etc).
  • Send Safety Data Sheets to customers when prompted.
  • Obtain quote approval from Sales Manager and prepare formal quotes for customer.
  • Travel occasionally to tradeshows.
  • Modify and/or create forms for use by sales such as quote forms, sample request forms, and other standard company forms.
  • Establish yearly budget and forecasts. Prepare monthly sales reports.
  • Respond to all customer requests in a prompt and courteous manner.
  • Enter technical requests into “Request Manager” for respective sales group.
  • Technical interface between respective sales group and technical group.
  • Develop the skills necessary to progress to an outside sales role.
  • Perform other duties as assigned by manager.
Work Environment
  • This position operates in a professional office environment.
  • The role routinely uses standard office equipment.
Physical Demands
  • Remains seated performing detailed office work
  • Repetitive typing on computer
  • Views computer screen
  • Bachelor degree in Chemical Engineering, Chemistry, Sales, or other related field preferred.
  • Minimum of 2-4 years’ experience in a customer relations/problem-solving environment (i.e. customer service, inside sales, retail, etc.) and strong computer knowledge required.
  • Technical skills and abilities must include: Ability to read and interpret written instructions, understand the computer system, and use it effectively for inside sales service functions.
  • Communication skills and abilities must include: Excellent verbal, written, and interpersonal skills. Behave in a professional manner and have a good understanding of proper email and personal etiquette.
  • Work style skills and abilities must include: Take direction and to carry out instructions from the manager in an orderly and efficient manner. Work effectively as a leader and within a team environment. Strong problem solving and troubleshooting skills. Be proactive in your approach to all issues in order to identify or eliminate potential problem areas. Work independently and in groups and be self-motivated in both settings.
  • The benefits at Shin-Etsu Silicones include: Medical, dental, vision, life insurance, short and long term disability insurance, 401(k) with company match, 10-paid holidays, vacation and personal time off, gym membership reimbursement, competitive salary.
  • In addition to the benefits listed above, Shin-Etsu also offers: Job stability and security, excellent growth opportunities, a safe and clean work environment, a great reputation in the industry as a leading silicone manufacturer, an exceptional culture.
Apply Here
Position: Inside Sales Representative